Terms, Privacy & Refund Policies
1. Who we are
The Service is offered by Mainterviewer.ai (“we”, “ us”) under the brand MAinterviewer AI. Contact: [email protected]. Postal address: Mimarsinan Mah. 7077. Sokak, No:24C / 13, Silivri, İstanbul, Türkiye (as published on our Pricing page).
2. Scope of the Service
MAinterviewer AI provides software tools to support human-led hiring workflows, including AI-assisted interviews, scoring, and reporting features that may evolve over time. The Service is intended for use by businesses and professional hiring teams, not for consumer personal use. You remain responsible for your hiring processes, compliance with employment and data-protection laws applicable to your organisation, and any decisions you make about candidates. Unless explicitly agreed in writing, the Service is delivered as software (self-serve SaaS) and does not include human-led recruiting/placement services.
3. Offers, plans, and pricing
Public list prices, plan names (including Starter, Professional, Growth, Business, and Enterprise), currency, tax wording (including USD pricing shown plus VAT where indicated), and usage limits such as monthly job-position creation, per-position interview caps, and totals are described on our Pricing page. Enterprise arrangements may be offer-based as stated there.
For refunds, the rules in section 17 apply. Any marketing or promotional communication does not limit, reduce, or replace the refund rights described in section 17.
Annual subscriptions. Businesses may purchase access to the Service on an annual basis (per year) when Mainterviewer.ai gives written consent—for example through a signed order, quotation acceptance, or other written agreement that states the annual fee, plan, term, and renewal rules. Our public Pricing page illustrates standard plan concepts; annual commercial terms apply only as set out in that written agreement.
4. Account and authorised users
You must provide accurate registration and billing information and keep administrator credentials secure. Users acting under your account are your responsibility. You must not resell or share access outside your organisation except as allowed by your plan or our written consent.
5. Billing, taxes, and renewals
Fees are as quoted at purchase or as set out in your order. Unless Mainterviewer.ai agrees otherwise in writing, subscription periods are monthly and renew until cancelled in accordance with the cancellation process available in the product or as agreed in writing. Where we have confirmed an annual subscription in writing, billing, renewal, and cancellation follow that agreement (including any annual invoice or prepayment terms stated there). You are responsible for applicable taxes (for example VAT) where we invoice them separately or where you must self-assess. Late payments may result in suspension of access after notice where permitted.
6. Acceptable use
You agree not to, and not to allow third parties to:
- use the Service in violation of law or third-party rights;
- probe, scrape, or overload the Service in a way that harms stability or security;
- reverse engineer the Service except where mandatory law allows;
- upload unlawful, discriminatory, or harassing content or instructions;
- use outputs from the Service as the sole basis for unlawful discrimination or in place of legally required human review where such review is required.
7. AI and outputs
The Service may generate transcripts, scores, summaries, or suggestions using statistical and AI models. Outputs can be imperfect or incomplete. You must evaluate them with reasonable human judgment. We do not guarantee that any output will meet your legal, regulatory, or internal standards; you use outputs at your own risk in your hiring context.
8. Intellectual property
We and our licensors own the Service, including software, branding, and documentation. Subject to your payment and compliance with these terms, we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. You retain rights to your own data and materials you upload, and you give us the licence reasonably necessary to host, process, and display them to provide the Service.
9. Confidentiality
Each party may receive non-public information from the other. The recipient will protect it with reasonable care and use it only to perform under these terms or as required by law.
10. Warranties
The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not valid in your jurisdiction.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from these terms or the Service. Our total aggregate liability for claims arising from these terms or the Service in any twelve (12) month period is limited to the fees you actually paid to us for the Service in that period (excluding taxes), unless mandatory law requires otherwise.
12. Indemnity
You will defend and indemnify us against third-party claims arising from your data, your instructions to the Service, or your violation of these terms or applicable law, except to the extent caused by our wilful misconduct.
13. Suspension and termination
We may suspend access for material breach, security risk, or non-payment after reasonable notice where practicable. Either party may terminate for uncured material breach if cure is possible. Upon termination, your right to access the Service ends; provisions that by nature should survive (including licence grants to us necessary to wind down, confidentiality, limitations, and indemnity) survive.
14. Changes
We may update these terms by posting a revised version on this page with a new “Last updated” date. Material changes affecting existing subscriptions will, where required by law, be communicated with reasonable notice. Continued use after the effective date constitutes acceptance of non-material changes; where you reasonably object to a material change, your remedy is to stop renewing the Service.
15. Governing law and disputes
In the event of any dispute or conflict arising from or relating to these terms or the Service, the laws of Türkiye apply, without regard to conflict-of-law rules. The parties agree that the İstanbul Silivri mahkemeleri—the courts of Silivri, İstanbul, Türkiye—have exclusive jurisdiction, subject to any mandatory rights you may have as a business customer that cannot lawfully be waived.
16. Privacy policy
This Privacy Policy describes how Mainterviewer.ai (“we”, “us”) processes personal data in connection with the MAinterviewer AI Service. It applies to visitors to mainterviewer.ai, business customers and their authorised users, and (where applicable) data processed through customer accounts. We aim to align with applicable data-protection law, including, where relevant, Turkish law and the EU/EEA GDPR for customers and individuals in those jurisdictions.
16.1 Roles (controller and processor)
When you represent a business that uses the Service to evaluate job candidates, your organisation is typically the data controller for candidates’ personal data, and we act as a processor (or service provider) on your instructions to deliver the Service. For account registration, billing, analytics about product use, security logs, and similar activities relating to our own customer relationship, we act as a controller (sometimes together with you, depending on context). If you need a data processing agreement, request it at [email protected].
16.2 Data we process
Depending on how you use the Service, this may include:
- Customer account data: name, work email, organisation name, role, credentials, preferences, support messages.
- Service and technical data: usage events, device/browser type, approximate location derived from IP, diagnostics, timestamps, and security records.
- Candidate- and interview-related data (via customer accounts): for example CVs or profiles you upload, interview audio/video or transcripts, scores, notes, and communications facilitated through the platform—only as you or your users submit to the Service.
- Marketing website: information you send via contact forms or email links on mainterviewer.ai.
We do not use candidate data to build unrelated consumer profiles for sale; we process it to operate the Service and as described here or in your agreement with us.
16.3 Purposes and legal bases
We process personal data to:
- provide, secure, and improve the Service (contract and legitimate interests);
- authenticate users, prevent abuse, and meet security and legal obligations (legal obligation / legitimate interests);
- communicate with customers about the Service, invoices, and incidents (contract / legitimate interests);
- send optional product news where permitted, or rely on your consent where we ask for it separately.
Where GDPR-style rules apply, we balance legitimate interests against your rights; you may object as provided by law.
16.4 Sharing and subprocessors
We use vetted hosting, infrastructure, email, analytics, and AI/model providers as needed to run the Service. They may access personal data only to perform services for us and under contractual safeguards. We may disclose information if required by law, court order, or competent authority, or to protect rights, safety, and integrity of the Service.
16.5 International transfers
Data may be processed in Türkiye, the EEA, the United Kingdom, the United States, and other countries where our providers operate. Where GDPR applies, we use appropriate mechanisms (such as Standard Contractual Clauses or equivalent) when transferring personal data to countries not covered by an adequacy decision.
16.6 Retention
We retain personal data only as long as needed for the purposes above, including legal, tax, and dispute resolution needs. Retention for interview and candidate materials is also subject to settings or instructions available in the Service and your agreement with us. When data is no longer needed, we delete or anonymise it in line with our technical and legal obligations.
16.7 Security
We implement technical and organisational measures appropriate to the risk, including access controls, encryption in transit where standard for the Service, monitoring, and vendor reviews. No online service is risk-free; you should also protect account credentials.
16.8 Your rights
Subject to applicable law, you may have rights to access, rectify, erase, restrict processing, object, or request portability, and to withdraw consent where processing is based on consent. Candidates should normally contact the hiring organisation (the controller) first; organisations can contact us for processor-related requests. To exercise rights with us, email [email protected]. You may lodge a complaint with a supervisory authority in your country if the law allows.
16.9 Cookies and similar technologies
Our marketing site and application may use cookies or local storage needed for security, language or session preferences, and limited analytics. You can control cookies through your browser; blocking some cookies may affect functionality.
16.10 Changes to this privacy policy
We may update this Privacy Policy by posting a new version on this page and updating the “Last updated” date. Material changes will be brought to your attention where required by law.
17. Refund policy
This Refund Policy applies to fees paid for the Service through our checkout.
17.1 14-day refund window
You may request a full refund within 14 calendar days of a charge.
17.2 How to request a refund
Send your request to [email protected] and include your order or receipt reference.
17.3 Processing timeline
We acknowledge refund requests within 2 business days and, when approved, issue the refund to the original payment method within 10 business days.
17.4 Subscriptions
You may cancel your subscription at any time to stop future renewals. Cancellation does not remove your 14-day refund right for recent charges under section 17.1.
17.5 Statutory rights
This policy does not limit any mandatory statutory rights available under applicable law.
18. Contact
Questions about these policies: [email protected]. For plan-specific or billing discussions, use the same contact channel shown on our Pricing page.